Guests who call hotel reservation lines are often far into the research process, making it essential to provide high-quality support that encourages booking. SynXis Voice Agent is a hotel call center solution that helps you Go Beyond to encourage high-value bookings, deliver great guest experiences, and drive call center conversions.
Vendor
Sabre Hospitality
Company Website
Overview
SynXis Voice Agent is an intuitive, guest-centric call center tool designed to enhance the efficiency and effectiveness of hotel reservation agents. This solution guides agents through the conversational flow of making a voice reservation, increasing conversion and cross-selling opportunities while minimizing call time. By integrating seamlessly with the SynXis Central Reservation System, SynXis Voice Agent provides agents with real-time access to rates, inventory, and profile data, ensuring a smooth and personalized booking experience for guests.
Features
Intuitive user interface
- Easy to use, allowing agents to learn the system in just two hours. CRS integration
- Seamlessly access all rates, inventory, and profile data via the SynXis Central Reservation System. Web-based system
- Eliminate unnecessary hardware costs and installation fees with a cloud-based solution. Loyalty program integration
- Deliver personalized experiences and encourage repeat business with CRM integration. Enhanced cross-selling and up-selling
- Increase revenue opportunities by offering additional services and products during the booking process.
Benefits
- Increase conversion rates
- Minimize call times by 20%
- Enhance guest experience and loyalty
- Boost revenue through cross-selling and up-selling
- Improve operational efficiency with a user-friendly tool