SS&C Blue Prism Desktop is a powerful desktop automation solution designed to unify human employees with digital workers. It enables organizations to automate repetitive tasks that must run on specific user desktops while maintaining central control, security, and auditability. This intelligent automation tool is particularly valuable in industries where compliance and data security are paramount, such as healthcare, government, defense, and financial services. Desktop allows employees to initiate centrally built automations in real-time using their specific login credentials. This ensures that sensitive processes, like updating health records or bank account details, maintain a complete audit trail. By automating routine tasks, the software increases productivity, reduces errors, and frees up employees to focus on more valuable customer interactions. The solution offers a balance between empowering business users with automation capabilities and maintaining strict IT and security standards. It provides centrally managed robust governance and security, ensuring that auditability and data governance are not compromised.

Key Features

Centralized Control and Security Desktop provides a centrally managed environment for both attended and unattended digital workers.

• Robust governance and security measures
• Full quality control and auditability

Real-time Collaboration Enables seamless interaction between human employees and digital workers.

• Employees can initiate automations on their desktops
• Supports processes requiring collaboration of attended and unattended digital workers

Compliance and Security Adheres to high security and compliance standards required in many industries.

• Maintains auditability and data governance
• Ensures compliance with IT and security standards

User Empowerment Equips business users with tools to automate routine work and improve productivity.

• Reduces time spent on manual, repetitive tasks
• Allows employees to focus on high-value work and customer interactions

Benefits

Enhanced Productivity and Efficiency Automation of repetitive tasks leads to significant improvements in work processes.

• Reduces errors in manual tasks
• Increases output and service quality

Improved Customer Experience Frees up employees to focus on meaningful customer interactions.

• Enhances customer engagement
• Improves first call resolution (FCR)

Cost Savings and Business Outcomes Automation of inefficient desktop-based activities results in various benefits.

• Reduces operational costs
• Improves overall business outcomes

Employee Satisfaction Empowers employees by eliminating tedious, repetitive work.

• Improves job satisfaction
• Enables focus on more meaningful tasks