SS&C Blue Prism Chorus is a comprehensive intelligent automation platform that combines business process management (BPM), robotic process automation (RPA), and artificial intelligence to streamline and optimize end-to-end business processes. It offers a low-code environment for process orchestration, document automation, and case management, enabling organizations to automate complex workflows, integrate systems, and digitize operations efficiently. Chorus empowers businesses to improve operational performance, enhance customer experiences, reduce costs, and mitigate risks by connectin...
Vendor
Blue Prism
Company Website
SS&C Blue Prism Chorus is an enterprise-grade intelligent automation platform that combines the power of business process management (BPM) with robotic process automation (RPA) and artificial intelligence. It provides a comprehensive suite of tools for automating, integrating, and digitizing business processes from end to end. Chorus enables organizations to orchestrate complex workflows, automate document processing, manage cases, and deliver personalized customer experiences through a low-code environment.
Key Features
Process Orchestration Chorus BPM offers end-to-end human and digital process orchestration capabilities.
- Drag-and-drop process design studio
- Dynamic workflow routing and task assignment
- Integration with Blue Prism RPA for seamless human-bot collaboration
Document Automation Intelligent document processing powered by AI and machine learning.
- Automated document classification and data extraction
- Support for various document types including paper, images, and PDFs
- High accuracy in data extraction, surpassing human performance for critical information
Case Management Comprehensive case management workspace for handling complex, knowledge-driven work.
- Centralized view of case-related information and tasks
- Customizable case types and workflows
- Real-time collaboration and communication tools
Benefits
Improved Operational Efficiency Streamline processes and reduce manual effort across the organization.
- Up to 80% reduction in manual staff effort
- Increased straight-through processing rates
- Faster cycle times and improved throughput
Enhanced Customer Experience Deliver personalized, omnichannel customer service and faster response times.
- Automated routine transactions for quicker resolution
- Consistent and accurate customer interactions
- Improved visibility into customer requests and case statuses
Risk Mitigation and Compliance Enforce compliance and reduce operational risks through automated controls and monitoring.
- Standardized processes and decision-making
- Automated quality checks and auditing
- Real-time visibility into process performance and exceptions