SpryPoint Platform is a comprehensive, cloud-based utility management solution designed to modernize operations from meter-to-cash. Built for water, sewer, electric, and gas utilities, it combines decades of domain expertise with process-focused design to deliver a suite of applications that enhance customer service, operational efficiency, and compliance. SpryPoint empowers utilities to expect more from their technology by offering continuous innovation, intuitive user experiences, and seamless integration across departments and systems.

Features

• SpryCIS (Customer Information System)
  • Core of the meter-to-cash lifecycle
  • Process-centric design for intuitive workflows
  • Continuous updates without disruptive upgrades
  • Configuration over customization for flexibility
• SpryEngage (Customer Portal)
  • Omnichannel communication tools
  • 24/7 access to billing, usage, and analytics
  • Proactive alerts for outages and consumption trends
  • Integrated payment processing via SpryWallet
• SpryWallet (Payment Processing)
  • Consumer-like checkout experience
  • Unified reconciliation across billing and banking
  • Native integration with SpryCIS and SpryEngage
• SpryMobile (Field Service & Asset Management)
  • Mobile-optimized technician workflows
  • Real-time back office collaboration
  • Unified dispatcher view for resource allocation
  • Integration with GIS and ERP systems
• SpryBackflow (Backflow Compliance)
  • Automated federal and state reporting
  • Mobile tester portal for self-service
  • Real-time CIS updates for compliance tracking
• SpryIDM (Interval Data Management)
  • Integration with AMI head-end systems
  • Alerts for leaks, anomalies, and continuous flow
  • Scalable data management as a service
• Productized Integrations
  • Built by SpryPoint’s engineering team
  • Reliable, consistent, and fast implementation
  • Eliminates risks of third-party custom integrations

Benefits

• Operational Efficiency
  • Streamlines workflows across departments
  • Reduces training time and boosts staff productivity
  • Enables faster service order cycle times
• Customer Satisfaction
  • Provides real-time data and proactive alerts
  • Supports omnichannel engagement
  • Delivers intuitive self-service experiences
• Regulatory Compliance
  • Automates reporting for backflow and cross-connection control
  • Ensures accurate and timely submissions
• Scalability & Flexibility
  • Adapts to evolving utility needs
  • Supports configuration over costly customization
  • Enables seamless updates and integrations
• Data-Driven Decisions
  • Empowers teams with analytics and insights
  • Enhances forecasting and resource planning
  • Improves service delivery and customer engagement