Chattermill's Speech Analytics solution is designed to unlock valuable insights from customer and prospect calls. It helps businesses complete their voice of the customer program by uncovering trends, patterns, and pain points within conversations. The software transforms customer support and sales interactions into actionable intelligence that can drive informed customer experience (CX) and product decisions. The core functionality includes accurate speech-to-text conversion, transcribing calls across 99+ languages with human-level accuracy. Chattermill's Lyra AI analyzes sentiment, themes, and key phrases to deliver actionable intelligence for proactively solving customer issues. Powerful reporting and analytics tools help uncover trends and track changes over time with dashboards for every team. The platform enables users to identify contact reasons and product issues directly from voice data, helping to understand reasons for returns, refunds, and cancellations. It automatically tracks themes and sentiment, allowing businesses to address emerging issues proactively. Key pain points are identified, providing a clear view of the most frequently mentioned topics, enabling prioritization of fixes. Chattermill's Speech Analytics saves time by automating the analysis of audio files, allowing teams to identify trends at scale. AI-powered summaries provide context without requiring manual transcript review. Users can review transcripts and call outlines, navigating to relevant sections to understand root causes quickly. Integration with tools like Aircall and Dixa ensures call insights are available for every team, including CX, Support, Product, and Marketing. The platform prioritizes data security with access controls and high security standards.

Features

• Accurate Speech-to-Text Conversion Transcribes calls across 99+ languages with human-level accuracy.
• Precise Insights with Lyra AI Uncovers sentiment, themes, and key phrases across every interaction and delivers actionable intelligence.
• Powerful Reporting & Analytics Uncovers trends and tracks changes over time with reports and dashboards.
• Theme and Sentiment Tracking Automatically identifies trending themes across voice data.
• AI-Powered Summaries Provides automatic summaries to understand context without reading through transcripts.
• Integration with Favorite Tools Connects with tech stack to analyze audio files from platforms like Aircall, Dixa, and more.