Kapture Self-Serve is an omnichannel self-service platform where AI Agents on email, voice, chat, and social channels instantly resolve customer queries and execute routine tasks—so issues are solved before they reach your support queue. It delivers conversational, empathetic, and always-available assistance, with hyper-personalized, context-aware responses fueled by real-time data and vertical AI. The system is fully customizable to fit existing workflows and scales to enterprise needs, with low-code tools to build or adapt AI Agents and seamless integrations to CRM, ERP, and ticketing systems.

Built to deflect tickets, automate requests, and reduce manual work, the Self-Serve platform includes a dedicated Observability Platform to monitor AI interactions in real time and intervene when needed. It supports voice and non-voice channels, including WhatsApp, Instagram, email, and web chat, and offers multilingual capabilities, conversation summaries, sentiment analysis, and history for full context. Features like ticket deflection, intent detection, instant alerts, and SLA monitoring help organizations improve efficiency and customer satisfaction at scale, while ROI-focused metrics demonstrate measurable benefits such as deflection, cost reduction, faster resolutions, and higher CSAT.

With a modular, enterprise-ready design, Self-Serve can be deployed in weeks thanks to low-code configuration, industry templates, and guided onboarding. It emphasizes security and compliance, supports custom workflows, and provides a no-code option to build AI Agents from scratch. Trusted by 1000+ global enterprises, it enables teams to deliver instant, personalized support across channels, without sacrificing governance or visibility.

Features & Benefits

• Ticket Deflection: Automatically redirect customers to knowledge articles or guides before they raise a ticket.
• Intent Detection: Understand what customers want in real-time and act accordingly.
• Sentiment Analysis: Gauge emotions and adapt responses for better outcomes.
• Multilingual: Engage customers in their preferred language across geographies.
• Conversation Summaries & History: Store and auto-summarize past interactions for full context.
• Barge-In: Intervene in live AI-customer interactions when necessary.
• Help Center: Empower customers to solve issues without assistance.
• Reports & Analytics: Monitor AI performance with actionable metrics and insights.
• Customer 360: View the complete customer journey and preferences from a single dashboard.
• Integrations: Plug-and-play with existing CRM, ticketing, order, or inventory systems.
• Customizable Workflows: Tailor AI Agent flows to match business SOPs.
• Transcripts: Full access to text/voice logs for compliance, QA, and training.
• Instant Alerts & SLA Violation Notifications: Real-time notifications when service benchmarks are missed.