Reynolds Integrated Telephone System (RITS) is a comprehensive dealership-wide solution designed to revolutionize customer interactions over the phone. This advanced system enables dealerships to provide a personalized and efficient experience for every caller, transforming potentially frustrating phone interactions into positive experiences that foster customer loyalty and business growth.

Key Features

Instant Customer Recognition RITS identifies callers immediately, allowing staff to greet them by name.

• Displays caller's name upon incoming call
• Provides instant access to customer history

CRM Integration Seamlessly integrates with the dealership's Customer Relationship Management system.

• Manages all customer touchpoints efficiently
• Allows for comprehensive customer data access during calls

Mobile Accessibility The MyRITS mobile app extends the system's functionality beyond the dealership.

• Access to all RITS features from anywhere
• Enables remote call management and customer service

Benefits

Enhanced Customer Experience RITS significantly improves the quality of phone interactions with customers.

• Personalized greetings create a welcoming atmosphere
• Quick access to customer history enables more informed conversations

Increased Operational Efficiency The system streamlines call handling processes across the dealership.

• Salespeople can manage calls more effectively
• Improved communication throughout the dealership

Stronger Customer Relationships RITS facilitates the building of lasting connections with customers.

• Detailed customer snapshots enable more meaningful interactions
• Consistent and personalized service across all touchpoints