Blue Yonder's Returns Management solution is a comprehensive platform designed to streamline and optimize the returns process for businesses. It offers an intuitive customer journey that automatically enables the right decision with every return, driving greater revenue and improving overall efficiency.

Key Features

Self-Service Returns Initiation Provides customers with a convenient digital method to start returns

• User-friendly interface for initiating returns from any location
• Streamlines the beginning of the returns process

Returns Orchestration Offers end-to-end intelligence for optimizing returns

• Automated tools for making intelligent returns decisions
• Data-driven approach to manage the returns process

Returns Processing Empowers efficient management of returns in warehouses and stores

• Optimizes returns handling across different locations
• Improves speed and accuracy of returns processing

Drop-Off Kiosks Enables self-service drop-offs for returns and shipments

• Convenient option for customers to return items
• Enhances the overall returns experience

Benefits

Enhanced Customer Experience Delivers a more personalized and convenient returns process

• Timely communications throughout the return journey
• Faster refunds, improving customer satisfaction

Optimized Returns Processes Utilizes automated rules to manage and route returns efficiently

• Reduces costs associated with returns handling
• Increases sustainability in returns management

Data-Driven Insights Collects and analyzes data throughout the returns process

• Provides insights into customer behavior and return reasons
• Enables more informed business decisions

Increased Sales Velocity Accelerates the processing of returns

• Allows for quicker resale of returned items
• Maintains higher value of returned products

Efficient Returns Logistics Establishes rules for optimal routing of returns

• Ensures returns are directed to appropriate destinations (sale, repair, or disposal)
• Enhances speed, sustainability, and cost-effectiveness of the returns process