Exotel's Reports Dashboard is a SaaS solution designed for contact centers. It provides real-time analytics and insights to help managers monitor performance, identify trends, and optimize strategies. The platform includes customizable dashboards, automated reporting, and real-time notifications to ensure timely interventions and improved customer experiences.

Key Features

• Real-Time Dashboards: Provides immediate insights into active conversations and key metrics.
• Customizable Reporting: Allows supervisors to create tailored reports for stakeholders.
• Performance Monitoring: Offers tools like snoop, barge, and whisper to guide agents.
• Channel-Wise Reports: Helps identify the most effective communication channels.
• Automated Reporting: Delivers reports to stakeholders at scheduled times.
• Live Agent Tracking: Monitors remote agents' performance and device health.

Benefits

• Enhanced Productivity: Real-time data helps supervisors make informed decisions quickly.
• Improved Customer Satisfaction: Timely interventions ensure positive customer experiences.
• Strategic Optimization: Identifies trends and patterns to optimize communication strategies.