Remote Monitoring and Management (RMM)

Pulseway RMM (Remote Monitoring and Management) is a centralized IT management platform designed for IT departments and managed service providers (MSPs). It enables real-time monitoring, management, and troubleshooting of workstations, servers, networks, and mobile devices from anywhere—via desktop or mobile.

Features

• Real-Time Monitoring & Alerts: Instantly detect and respond to issues across all endpoints.
• Remote Control: Securely access and manage devices from any location.
• Patch Management: Automate OS and third-party application updates.
• Automation Workflows: Enable auto-remediation to resolve issues without manual intervention.
• Network Discovery & Deployment: Automatically detect endpoints and deploy Pulseway with pre-configured policies.
• Reporting Tools: Generate professional and customizable reports with advanced templates.
• Mobile App Access: Full functionality available on iOS and Android devices.

Capabilities

• Manage Windows, macOS, Linux, and mobile devices.
• Integrate with tools like ConnectWise, Autotask, Zendesk, Slack, and IT Glue.
• Enhance security with integrations for antivirus and backup solutions.
• Customize alerts and scripts for proactive IT management.
• Scale easily with cloud-based infrastructure and multi-site support.

Benefits

• Increased Efficiency: Automate routine tasks and reduce manual workload.
• Faster Issue Resolution: Real-time alerts and remote access minimize downtime.
• Improved User Satisfaction: Deliver faster, more reliable IT support.
• Scalability: Easily adapt to growing IT environments.
• Mobility: Manage your entire IT infrastructure from your smartphone.