Remote Access

Pulseway Remote Access Software is a secure, high-performance solution that enables IT professionals to remotely control and troubleshoot Windows and macOS devices from any location—including mobile devices. Integrated into the Pulseway RMM platform, it allows real-time support, file transfers, and session recording, ensuring fast and efficient IT service delivery without disrupting end users.

Features

• Native Remote Control: Securely access and operate any device in your environment using Pulseway’s proprietary technology or Microsoft RDP.
• Cross-Platform File Transfer: Instantly transfer files between Windows and macOS systems.
• Multi-Screen Support: View and control multiple monitors, blackout screens, and block user input when needed.
• Mobile Access: Control endpoints directly from the Pulseway mobile app.
• Session Recording: Record remote sessions for compliance, training, or documentation.
• On-Demand Access: Temporarily access devices without a pre-installed agent or admin rights.
• End-User Permissions: Allow users to initiate or approve remote sessions via the client portal.

Capabilities

• Troubleshoot and resolve issues in real time from any device.
• Support remote users without interrupting their workflow.
• Maintain compliance with session logging and access control.
• Integrate seamlessly with Pulseway’s monitoring, automation, and patching tools.
• Use SSH for command-line access to network devices.

Benefits

• Faster Issue Resolution: Reduce downtime with instant remote support.
• Enhanced Productivity: Support users and systems without physical presence.
• Improved Security: Encrypted sessions and permission controls ensure safe access.
• Operational Flexibility: Manage IT environments from anywhere, even via smartphone.
• Cost Efficiency: Eliminate the need for third-party remote access tools.