Qualtrics Continuous Employee Listening is a software solution that leverages advanced AI and natural language understanding to collect, analyze, and synthesize employee feedback from multiple sources in real time, enabling organizations to identify trends, address attrition risks, and improve the overall employee experience.

Key Features

Real-Time Feedback Collection Gathers employee feedback continuously from both traditional and non-traditional sources.

• Integrates surveys, forums, social media, review sites, and internal communications
• Captures feedback from employees, candidates, and alumni

AI-Powered Trend Analysis Uses advanced AI and natural language understanding (NLU) to identify and prioritize key issues.

• Automatically categorizes and flags attrition factors
• Synthesizes unstructured text into actionable trends

Service Experience Evaluation Analyzes internal HR and technology service desk interactions.

• Reviews messaging, calls, chat, and emails for improvement opportunities
• Surfaces friction points using topic-specific libraries

Intelligent Automation and Workflows Automates actions and notifications based on feedback insights.

• Integrates with HRIS and pre-built workflows (xFlow) for ticketing and alerts
• Supports change management and process optimization

Comprehensive Data Integration Connects feedback from multiple channels for a holistic view.

• Combines structured and unstructured data sources
• Enables organization-wide listening and action

Benefits

Reduced Attrition and Improved Retention Helps organizations proactively address factors that drive employee turnover.

• Identifies and prioritizes key attrition risks
• Enables targeted interventions to retain top talent

Enhanced Employee Experience Provides actionable insights to improve workplace processes and culture.

• Uncovers opportunities to optimize internal services
• Supports continuous improvement of employee satisfaction

Operational Efficiency Streamlines HR and service desk operations through automation.

• Reduces manual effort in feedback analysis and action planning
• Lowers operational costs and increases agent performance