Qualtrics Candidate Experience is a cloud-based solution designed to help organizations systematically measure, analyze, and improve the experience of job candidates throughout the recruitment process. The platform enables HR teams to deploy pre-built and customizable surveys at key touchpoints—such as application, screening, interview, and offer—integrated with applicant tracking systems (ATS) for automated feedback collection. Real-time dashboards and analytics provide actionable insights into candidate perceptions, recruiter efficiency, and process bottlenecks. The solution supports benchmarking, contact frequency management, and seamless integration with communication tools, empowering organizations to identify and resolve issues quickly, enhance employer brand, and increase offer acceptance rates.

Key Features

Multi-Touchpoint Feedback Collection Collects candidate feedback at all critical stages of the hiring journey.

• Surveys for career site, application, screening, interview, and offer experiences.
• Automated survey triggers based on candidate status in the ATS.

Customizable Surveys and Dashboards Offers pre-built and customizable survey templates and dashboards.

• Tailors questions to specific roles, departments, or hiring stages.
• Visualizes candidate journey and identifies areas for improvement.

Real-Time Analytics and Benchmarking Provides instant insights and global benchmarks.

• Tracks candidate satisfaction, drop-off points, and recruiter performance.
• Compares results against industry standards.

ATS and Communication Tool Integration Integrates with major ATS and HRIS platforms, as well as tools like Microsoft Teams and Slack.

• Automates feedback collection and reporting.
• Enables real-time issue resolution and feedback loops.

Contact Frequency Management Controls how often and when candidates are surveyed.

• Prevents survey fatigue and ensures high response rates.
• Customizable contact rules for different candidate segments.

Benefits

Improved Candidate Experience and Employer Brand Enhances every stage of the hiring process to attract and retain top talent.

• Identifies and resolves pain points quickly.
• Increases offer acceptance rates and positive brand perception.

Data-Driven Recruitment Optimization Enables evidence-based improvements to recruitment processes.

• Pinpoints bottlenecks and inefficiencies.
• Supports continuous process refinement and recruiter training.

Seamless Implementation and Scalability Reduces setup time and scales across organizations of any size.

• Ready-to-use integrations and templates.
• Supports global and multi-location hiring programs.