SAP Emarsys integrates customer, sales, and product data to enhance contact center interactions. It empowers support teams with AI-driven insights, enabling personalized customer service that reduces churn, increases customer satisfaction, and drives revenue through targeted engagements.
Vendor
Emarsys, a SAP company
Company Website
Personalize Contact Center Interactions
Enrich your contact center with data to drive personalization and CLTV. Give your customer service representatives the engagement data they need to deliver 1:1 personalized customer support that drives purchases, reduces churn, and increases customer satisfaction.
Connect customer service to first-party data to deliver 1:1 personalized engagements and higher CSAT
Contact centers remain a source of stress for the modern customer, often providing disconnected experiences worlds apart from the personalized engagements customers have grown to expect. SAP Emarsys consolidates your customer, sales, and product data into actionable AI-powered insights, empowering support teams to deliver a 1:1 personalized service that reduces churn, maximizes customer lifetime value and drives profitable growth.
- Easily integrate your contact center with your current marketing mix
- Deliver hyper-relevant customer support
- Gain insights into buyer status, spending and predicted turnover
- Reduce browse abandonment and drive sales revenue
Connect customer service to first-party data
Give your customer service reps information they need to provide seamless service. Automatically process, consolidate, and validate your product, sales, and customer data into a single source of actionable insights that reps can use within Zendesk to deliver a smarter, more personalized, positive customer experience.
Turn support tickets into sales with dynamic segmentation
Put the data from your customer service interactions to work. By passing customer service data from Zendesk into the SAP Emarsys platform, you can segment your customers, giving your marketing teams the insights they need to create personalized engagements.
Access powerful customer service tools with our partner integrations
Upgrade your contact center capabilities and customize the SAP Emarsys platform to meet your unique needs with our key technology partner integrations. Launch live chat on your store, communicate with customers on social media, and deliver exceptional service experiences which build relationships that last.