Increase conversions 24x7 with secure IVR payments

The ‘always-on’ telephone payment system

Add convenience, speed and reassurance for your customers by giving them the option to pay through Eckoh's Payment IVR - a modern, effective automated phone system available 24x7x365. Eckoh's Payment IVR enables customers to quickly navigate through an Interactive Voice Response (IVR) system using either touch tones or natural language speech recognition to make a payment. Process payments through Eckoh's secure platform, integrated with your existing IVR solution or outsourced entirely to us.

Efficiency and security working in the background

Built for convenience, security and operational efficiency, Eckoh's Payment IVR is an essential service for your contact center and easily integrated.

• Powered by an omnichannel platform that secures chat, chatbot, SMS, social media and website payments
• Configured, integrated, tested and deployed for you by us
• Accept payments via any payment service provider and popular payment methods including card and digital eWallet
• All types of payment supported including bill payments, recurring payments and invoice payments
• Dedicated phone number supplied and professionally recorded messages
• Routing options configured with the ability to be passed to and from agents when necessary

We focus on what is important to our clients and their customers

• Increase payment conversions and reduce operational costs
• Ensure PCI DSS compliance
• Never miss a sale or payment by offering 24x7 self-service
• Offer customers more choice to self-serve

We focus on what is important to our clients and their customers

Be open 24x7x365

Take payments at any time, when it's convenient to the customer

Reduce costs, increase sales

Increase sales conversions during peaks and out-of-hours when agents aren't available

Bulk payment handling

Take multiple payments at once, freeing up agents to take complex calls

Easy payment process

Customers pay confidently in moments with professionally recorded prompts

Reduce PCI DSS scope

Keeping the card data out of the contact center system reduces the burden of compliance

Easy integration

Compatible with existing payment processors, CRM and telephony systems