Infios Order Orchestration & Management is a software platform designed to automate and coordinate the end-to-end order lifecycle, from order capture through fulfillment and delivery. The system provides real-time visibility into order status and inventory across warehouses, stores, and suppliers, enabling businesses to optimize order routing, allocation, and fulfillment decisions. It supports distributed order management, allowing orders to be intelligently split, routed, and fulfilled from the most efficient locations based on inventory, proximity, and business rules. The platform integrates with ERP, warehouse management, and e-commerce systems to ensure seamless data flow and process automation. Exception handling, dynamic order splitting, and real-time status updates are core capabilities, helping organizations reduce errors, improve customer satisfaction, and increase operational efficiency.

Key Features

Order Orchestration Automates and coordinates the entire order fulfillment process.

• Manages order capture, allocation, and routing
• Supports multi-channel and multi-location fulfillment

Distributed Order Management Intelligently routes and splits orders for optimal fulfillment.

• Allocates orders based on inventory, proximity, and cost
• Enables partial shipments and complex fulfillment scenarios

Real-Time Inventory & Order Visibility Provides up-to-date status of orders and inventory across all channels.

• Prevents stockouts and over-commitments
• Improves decision-making and customer communication

Exception Handling & Dynamic Order Splitting Manages exceptions and adapts to changes in supply or demand.

• Automatically splits orders as needed
• Handles backorders, substitutions, and delivery changes

Integration with Supply Chain Systems Connects with ERP, WMS, and e-commerce platforms.

• Ensures synchronized data and process automation
• Reduces manual intervention and errors

Benefits

Increased Fulfillment Accuracy Reduces errors and delays in order processing.

• Automated workflows minimize manual mistakes
• Real-time data ensures reliable commitments

Enhanced Customer Experience Improves transparency and delivery performance.

• Accurate order status updates
• Flexible fulfillment options

Optimized Inventory Utilization Maximizes use of available stock across the network.

• Reduces excess inventory and carrying costs
• Improves turnover and cash flow

Greater Supply Chain Agility Adapts quickly to changes in demand, supply, or logistics.

• Dynamic routing and exception management
• Supports omnichannel and multi-location operations