As returns continue to prove a challenge for profitability, many retailers nudge shoppers to make returns in-store to reduce shipping costs while garnering valuable foot traffic and new-purchase potential. Yet, returned merchandise is often marked down or gets lost in backlogs in the back of the store. Optoro Stores leverages quick-scan return codes for faster processing (getting customers out of lines and back to shopping), and automates inventory dispositioning for maximum recovery.
Vendor
Blue Yonder
Company Website
Optoro Stores is a purpose-built software solution designed to transform in-store returns from a logistical challenge into a strategic advantage. As part of Optoro’s Returns Management System (RMS), it enables retailers to maximize store profitability by reducing friction, improving inventory management, and intelligently routing returned merchandise. The solution supports omnichannel returns, including Buy Online Return In Store (BORIS), and integrates seamlessly with existing POS and OMS systems. Optoro Stores leverages QR-code returns, SmartDisposition® technology, and real-time analytics to automate return processing and optimize inventory dispositioning. It empowers store associates with easy-to-use tools and provides enterprise-wide visibility into returns data.
Features
- Quick-Scan QR Code Returns: Expedite BORIS returns and reduce wait times with box-free, label-free QR code processing.
- SmartDisposition® Engine: Routes returned items to the most profitable destination—restock in-store, ship from store, transfer to another store, or send to a distribution center.
- Unit-Level Receiving: Enables instant dispositioning for faster inventory decisions.
- Omni-Return Initiation: Shoppers can start returns from any channel, enhancing convenience.
- RMA Creation: Tracks return volumes and trends before items arrive at the store.
- Omni-Return Insights: Aggregates cross-channel returns data for actionable insights.
- POS & Portal Agnostic: Compatible with existing systems and workflows.
- Associate-Friendly Interface: Requires minimal training and simplifies back-of-house processing.
Benefits
- Boost Store Profitability: Avoid instant markdowns of 20–30% by routing inventory intelligently.
- Improve Customer Experience: Shorter queues, instant refunds, and hassle-free returns increase CSAT and NPS.
- Drive Foot Traffic: Encourages in-store visits while minimizing operational burden.
- Enhance Inventory Accuracy: Automates dispositioning for better inventory decisions.
- Reduce Operational Complexity: Simplifies cross-channel return handling and reduces associate workload.
- Enterprise Visibility: Provides holistic insights into returned merchandise across locations.
- Scalable & Modular: Retailers can choose full or partial modules based on their needs.