Returns are often viewed as a cost center for retailers. However, savvy brands now think creatively about how to accelerate returns processing while systematically ensuring that they can optimize financial recovery on returned merchandise. Optoro’s Returns Processing application within our RMS technology specifically solves the returns dilemma — shifting returns into a revenue-retainer without sacrificing a great customer experience.
Vendor
Blue Yonder
Company Website
Optoro Returns Processing is a core application within Optoro’s Returns Management System (RMS), designed to transform the speed and efficiency of reverse logistics. It helps retailers and 3PLs process returned merchandise with the same precision and velocity as outbound fulfillment. By automating receiving, grading, and dispositioning, Optoro enables businesses to recover value faster, reduce warehouse backlogs, and improve inventory accuracy. The solution is powered by Optoro’s proprietary SmartDisposition® engine, which intelligently routes returned items to their most profitable next-best home—whether that’s restock, resale, donation, or destruction. It also supports sustainability goals by integrating with recommerce channels and vendors.
Features
- Automated Receiving: Purpose-built technology for unit-level and non-standard returns.
- Test & Grade: Configurable grading workflows to reduce subjectivity and eliminate paper-based processes.
- Intelligent Dispositioning: AI-driven routing of returned inventory to optimize recovery and accuracy.
- Directed Sorting: Streamlined put-away processes to minimize stock-outs and backlogs.
- SmartDisposition® Engine: Proprietary data engine for maximizing financial recovery.
- Performance Analytics: Visibility into warehouse, employee, and inventory metrics.
- Scalable Onboarding: Enables training of new warehouse staff in 1–2 days.
- Labor Optimization: Reduces errors and improves retention with user-friendly interfaces.
Benefits
- Accelerated Processing: Speeds up receiving by 3x, reducing refund delays and improving customer satisfaction.
- Improved Inventory Recovery: Enhances resale potential and avoids markdowns by relisting seasonal items quickly.
- Operational Efficiency: Eliminates backlogs and reduces processing errors.
- Sustainability: Supports circularity through recommerce integrations.
- Labor Flexibility: Simplifies onboarding and reduces dependency on skilled labor.
- Data-Driven Decisions: Provides actionable insights into reverse supply chain performance.
- Customer Satisfaction: Faster refunds and exchanges lead to higher loyalty and retention.