Optoro’s Returns Management System (RMS) is a cloud-based, modular platform designed to optimize every touchpoint in the retail returns process. Built specifically for retailers and 3PLs, RMS transforms returns from a margin-crushing challenge into a revenue-driving opportunity. It supports the entire lifecycle of a return—from initiation and exchanges to restocking, resale, and recommerce—while enhancing customer satisfaction and operational efficiency. The system is powered by Optoro’s proprietary SmartDisposition® data engine, which uses AI and machine learning to route returned products to the most profitable next channel. RMS integrates seamlessly into existing commerce and supply chain stacks through an API-first, system-agnostic approach.

Features

• Returns Portal & Exchanges: Enables customers to initiate returns and encourages repurchases via exchanges, gift cards, and incentives—without needing customer service.
• Store Returns & BORIS (Buy Online Return In Store): Drives foot traffic and reduces markdowns by facilitating in-store returns.
• Returns Processing: Uses configurable workflows to speed up restocking, resale, and recommerce while maximizing financial recovery.
• SmartDisposition® Engine: AI-powered routing of returns to the most profitable disposition path.
• System-Agnostic Integration: API-first design and preconfigured iPaaS for seamless integration with existing systems.
• Performance Analytics: Tracks and measures returns performance to drive continuous improvement.

Benefits

• Increased Repurchase Rate: 2–3x improvement by encouraging exchanges and gift cards.
• Higher Customer Satisfaction: Achieves 90+ average CSAT scores by delivering a seamless returns experience.
• Reduced Processing Costs: Cuts processing costs by up to 50% through automation and optimized workflows.
• Faster Returns Handling: Retailers report up to 93% reduction in processing timelines.
• Improved Inventory Recovery: Up to 45% better recovery for previously recycled inventory.
• Scalable & Modular: Choose full RMS or individual modules based on business needs.
• Enhanced Operational Efficiency: Reduces warehouse backlogs and automates refunds and restocking.