OneCallAccess

OneCallAccess is PelicanCorp’s fully managed One Call Operation Management solution designed for e-Ticket and Call Center operations. Hosted in a high-availability cloud environment, it enables users to manage One Call tickets from any location and at any time using modern web and mobile technologies. Built on a unique mapping platform, it ensures highly accurate ticket capture and supports a wide range of operational needs for One Call services.

Features

• Web and mobile-based ticket entry with location-aware capabilities
• Sophisticated mapping and GIS integration for accurate site depiction
• Members portal for account management and ticket re-requests
• Authority viewer for uploading and auditing ‘Areas of Interest’
• ReportsAccess portal for scheduled and filtered reporting
• Real-time analytics and ticket statistics
• Communication tools for ticket confirmation and utility updates
• Optional modules for excavation permits, plan collation, and positive response
• 24/7 support and system monitoring

Capabilities

• Enables users to submit and manage One Call tickets with minimal training
• Allows contractors to draw dig site locations directly on maps
• Transmits ticket and mapping data to utilities in preferred formats
• Supports configuration for any One Call service, including data fields and notification rules
• Facilitates communication between contractors and utilities for process updates
• Provides call centers with tools to manage tickets, member settings, and dispatch operations
• Offers scalable integration with mapping providers like Google and Bing

Benefits

• Simplifies the ticket submission process with a user-friendly interface
• Increases ticket accuracy and reduces risk of excavation damage
• Enhances operational efficiency and visibility for One Call centers
• Improves collaboration between stakeholders through integrated communication tools
• Supports compliance and data integrity with full audit trails
• Reduces manual effort and boosts web ticket adoption rates
• Enables flexible adaptation to local operational requirements and regulations