Omni-Channel Contact Center

Livecom’s Contact Center is a multichannel communication solution that enables organizations to improve customer experience by tracking customer interactions and facilitating more effective communications. A single web-based application that helps businesses streamline the sales process and bolster customer satisfaction, relationships, and loyalty. It’s also simple to configure and manage thanks to an intuitive graphical user interface, which delivers valuable customer insights. It enables online conversions, inbound and outbound mail, inbound and outbound telephony, web chat, WhatsApp, Facebook Messenger, SMS and web self-service.

Features

• Omnichannel Support: Manage all customer interactions from one unified interface.
• Smart Routing: Automatically direct inquiries to the right agent based on skills or availability.
• Real-Time Analytics: Monitor performance and customer sentiment with live dashboards.
• Agent Collaboration Tools: Internal chat and notes to streamline teamwork and resolution.
• CRM Integration: Syncs with your CRM for a complete view of customer history and context.