Blue Yonder's Omni-Channel Commerce solution is a comprehensive platform designed to elevate customer experience through precision in managing in-store, online, click-to-deliver, and ship-to-store operations. It provides end-to-end supply chain visibility to meet the expectations of hybrid shoppers for seamless searching, ordering, receiving, and returning products

Key Features

Unified Inventory View Real-time inventory visibility across warehouses and outlets

• Increases conversion rates
• Reduces cart abandonment

Intelligent Order Decisioning Automated delivery path optimization

• Calculates all possible transport paths for products
• Balances customer service maximization and cost minimization

Returns Orchestration AI-enhanced analytics for efficient returns handling

• Determines optimal return handling based on business rules
• Considers factors like size, weight, SKU, value, and inventory strategy

Intelligent Rebalancer Swift response to supply and demand disruptions

• Uses AI and ML for real-time reallocation
• Adjusts order execution based on current needs rather than just planned needs

Benefits

Enhanced Customer Experience Seamless omni-channel shopping experience

• Easy search, order, receive, and return processes
• Personalized shopping experiences

Improved Operational Efficiency Streamlined inventory management and order fulfillment

• Reduced processing time for returns
• Maximized value of returns through minimized markdowns and disposal

Increased Profitability Optimized inventory allocation and reduced costs

• Improved conversion rates and reduced cart abandonment
• Balanced customer service and cost minimization in order fulfillment