NV Desk transforms contact centers by leveraging automation to drive enhancements in customer satisfaction and reduce costs associated with CTI integrations. It empowers agents with an effortless case management tool, making every interaction valuable. The software provides a unified view of cases and interaction controls, enabling agents to handle customer interactions and resolve cases efficiently without screen-switching. It enhances case management for agents and supervisors by eliminating the need for manual scanning and scrolling. NV Desk is a cloud-based, pre-integrated help desk ticketing software that can be deployed quickly. Users can configure CTI events, dynamic fields, email notifications, and escalation levels to set up a personalized and tailored case management system.

Features & Benefits

• Enhanced CTI Controls
  • Help desk case management system with built-in CTI enables agents a unified view of cases and interaction controls.
• Essential Out of the Box Features
  • Enhance case management for agents and supervisors by eliminating the need for manual scanning and scrolling.
• Quick Deployment Time
  • Deploy and get started faster with a highly configurable, cloud-based, and pre-integrated Help desk ticketing Software for Call Center and Contact Center.
• Integrated Reporting and Analytics
  • Leverage the power of HelpDesk Case Management System Software for Call Center and Contact Center to enable 360° performance monitoring and reporting for cases, interactions, and agents within one screen.
• 360° Customer Experience
  • Contact Center + Embedded Help desk Ticketing Tool = Seamless Customer Experience
• Case Management Simplified
  • Easy Ticket Handling, SLA Configuration, User-friendly Interface.
• Manual Case Creation
  • Allows agents to manually create a case by adding key caller and case details into the system and having full control over the creation process.
• Seamless Case Management Process
  • Create customizable case forms for different inquiries, capturing relevant information efficiently. Personalize case views to prioritize and organize cases by status, priority, or other criteria, ensuring agents focusing on priority issues. Automate case creation and routing with predefined rules, distributing cases evenly and optimizing workload distribution amongst agents.
• Relevant Routing Mechanism
  • Ensure every customer interaction is expertly handled with our multi-skilled agent routing system.
• Let AI Bot Handle Routine Queries
  • Let our AI chatbot handle routine queries enabling agents focus to be streamlined on high priority issues.
• Interaction Beyond Languages
  • Break down language barriers and achieve hyper-personalization by engaging with customers in their native language across all digital messaging platforms.
• Self-Service to the Rescue
  • Enable enhanced self-service capabilities through CXInfinity by providing customers with intuitive tools and resources to resolve their issues independently.