Overview

Nuvola is a task management and guest engagement platform designed to streamline hotel operations and enhance guest experiences. Built by hoteliers, it connects teams, tasks, and guests on a single intuitive platform, promoting accountability and efficiency. Nuvola integrates with most major Property Management Systems (PMS), providing real-time reservation data and facilitating smooth guest experiences.

Features

Front of House

• Task Management: Automates notifications and assignments of guest requests
• Packages: Manages and tracks guest packages
• Lost & Found: Documents and tracks lost items
• Concierge: Enhances guest services and experiences Back of House
• Tickets: Tracks and resolves maintenance issues
• Pass On: Improves communication across departments
• Glitch: Manages and resolves service issues
• Maintenance: Schedules and tracks maintenance tasks
• Housekeeping: Coordinates housekeeping activities
• Inspections: Ensures cleanliness and safety through scheduled inspections Guest Engagement
• Guest Chat: Allows guests to communicate with staff in real-time
• Angel Guest Web-App: Provides self-service options for guests
• Guest Surveys: Collects guest feedback to improve services PMS Integration
• Integrates with major PMSs: Receives real-time reservation data, supports two-way integrations for housekeeping status

Benefits

• Enhances productivity by connecting teams and tasks
• Improves communication and accountability
• Elevates guest satisfaction with prompt and proactive service
• Streamlines operations with real-time updates and comprehensive reports
• Provides a competitive advantage in the hospitality labor market