Knowlarity's Number Masking service is a cloud-based solution designed to safeguard the privacy of both customers and agents by masking their actual phone numbers during interactions.

Key Features

Call Routing Efficiently manage incoming calls.

• Route calls to available agents
• Reduce customer wait times

Call Recording Maintain quality standards.

• Record inbound and outbound calls
• Listen to calls later for quality assurance

Number Masking Ensure customer privacy.

• Hide customer and agent details during calls

Concurrent Calls Maximize agent efficiency.

• Handle unlimited concurrent calls

Multi-lingual Support Customize customer interactions.

• Automated IVR messages in multiple languages

Benefits

Enhanced Customer Privacy Protect customer and agent information.

• Mask phone numbers during calls
• Prevent data breaches

Operational Efficiency Boost agent performance and efficiency.

• Real-time call monitoring
• Seamless CRM integration

Cost-Effective Solution Minimize investment and operational costs.

• No infrastructure requirement
• Comprehensive call management capabilities