Pulseway NOC Services provide 24/7 monitoring and management of IT infrastructure by certified experts. Designed to scale operations without increasing internal headcount, the service includes alert escalation, patching, automation, and reporting—ensuring consistent performance, reduced downtime, and improved service delivery for both servers and workstations.
Vendor
Pulseway, a Kaseya company
Company Website
Network Operations Center (NOC)
Pulseway NOC (Network Operations Center) Services provide 24x7x365 monitoring and management of IT infrastructure, acting as an extension of your internal team. Staffed by Pulseway experts, the service is designed to help MSPs and IT departments scale operations, maintain consistent service levels, and free up internal resources for strategic initiatives—all without the overhead of hiring additional staff
Features
- 24/7 Monitoring: Continuous oversight of servers, workstations, and network devices to ensure uptime and performance.
- Alert Escalation & Resolution: Critical alerts are escalated and resolved by NOC technicians based on predefined workflows.
- Tiered Service Levels: Choose from Basic, Standard, or Premium tiers for both servers and workstations, with mix-and-match flexibility.
- Patch Management: Includes patch policy creation, deployment, and failure resolution.
- Automation Assistance: Proactive maintenance and auto-remediation tasks to prevent issues before they escalate.
- Active Directory & VM Monitoring: Includes AD troubleshooting and virtual machine performance tracking.
- Antivirus & Backup Oversight: Manage and escalate issues related to integrated AV and backup solutions.
Capabilities
- Scale IT operations instantly without increasing headcount.
- Customize service levels per endpoint or device type.
- Integrate seamlessly with Pulseway’s RMM and PSA platforms.
- Deliver consistent, high-quality support across time zones and off-hours.
- Generate and distribute performance and compliance reports.
Benefits
- Operational Scalability: Expand your service capacity without hiring or training new staff.
- Cost Efficiency: Pay a simple monthly per-endpoint fee that includes software licenses—no hidden costs.
- Improved Service Continuity: Ensure uninterrupted support and monitoring, even during nights, weekends, and holidays.
- Strategic Focus: Free up internal teams to concentrate on high-value, proactive IT initiatives.
- Client Satisfaction: Deliver faster response times and consistent service, enhancing trust and retention.