Messaging PlatformPodium
Text your customers and respond instantly. Consolidate all customer text messages into a single inbox. Use our conversational AI Employee to handle customer responses, day and night, while still sounding like the human you are.
Vendor
Podium
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Product details
Overview
Podium's Messaging Platform enables businesses to streamline communication with customers through SMS, chat, email, and social messaging. It integrates AI to optimize lead conversion, booking, payments, and more. The platform centralizes all messages, automating responses and improving customer experience. Businesses can easily manage interactions, enhance customer engagement, and drive repeat sales with features such as AI-driven responses and text marketing tools.
Features and Capabilities
- Unified Messaging: Integrates SMS, email, and social messaging for seamless communication.
- AI-Powered Automation: Streamlines lead conversion, engagement, and responses via AI.
- Omnichannel Integration: Connects with over 200 tools to streamline workflows.
- Mobile Accessibility: Manage customer interactions on-the-go with the mobile app.
- Customer Engagement: Automates interactions and delivers personalized experiences.
- Text Payments: Simplifies payment processing directly through messaging.
- Customer Insights: Builds customer profiles for personalized service.
- Surveys & Feedback: Integrated tools for collecting valuable customer input.