Unified Device Management for Smarter UC Performance

MAF QMS™ takes the time and effort away from having to use the Teams Admin portal for Call Queues and Auto Attendants configuration and puts it into the hands of the managers and team leaders.

• Role based access allows for localized management of Call Queues and Auto Attendants without the delay of central control via the Teams administrator.
• All call flows and configuration options that are available in the Teams Admin Centre are also available in MAF QMS™.
• MAF QMS™ is extremely simple to use for none technical staff.
• MAF QMS™ used in combination with MAF ICIMS™ and MAF ICIMS CC™ gives you visibility of real time and historical Call Queues and Auto Attendants performance and allows for quick and easy configuration of Call Queues and Auto Attendants resulting in acceptable call handling times and that SLAs are being met.

Features

• Direct Configuration Access: Make changes to Call Queues and Auto Attendants without IT involvement.
• Role-Based Permissions: Secure access based on user roles and policies.
• Real-Time Sync: Mirrors Teams Admin Center settings for accurate configuration.
• Efficiency Boost: Reduces ticket volume and speeds up issue resolution.
• Integration Ready: Works with MAF ICIMS™ for enhanced visibility and analytics.