Finally software where you decide what you want to see instead the other way around

MAF ICIMS™ is a powerfull reporting and analytics solution for Microsoft Teams and other Unified Communication platforms. It allows you to gain valuable business and technical insights through its reports, daily dashboards and historical trend monitors. MAF ICIMS™ Analytics and Call Reporting for Microsoft Teams is suitable for companies of all sizes from a single site to multi-site multinationals.

Features

• Outstanding analytics and reporting
• Track and manage usage trends, quality, productivity and costs
• Delivery from the cloud or on-prem
• Installed in hours, not days or weeks
• Supports multiple data sources
• For UC&C platforms, Gateways/SBCs and Trading platforms
• Fully automated reporting
• Flexible reporting allowing you to specify filters and format of the reports
• Report assistant guiding you through the report process
• Customizable dashboards
• Simple to use searching, quick access to relevant information
• Conference call map
• Queue and Response Group map
• User details map
• Call detail map
• Dialed/received number map
• Historical trend monitors
• AD synchronization