Real Time Agent Performance Wallboards for Microsoft Teams

MAF ICIMS CC™ is an additional module to MAF ICIMS™. It allows you to simply create wallboards the way you want them. Choose how many charts to display, the chart types, where they are positioned and even resize them. Once you’re happy save the layout for future use, save as many variants as you require, then simply load up the one required for your current wallboard need. Filters can be applied to each monitor to show for example only specific response groups, call queues, department or agents.

Features

• Agent presence status
• Inbound call summary
• Call distribution by location
• Response Group summary
• Call Queue summary
• Outbound dials
• Avg. call duration
• Avg. ring-time
• Answered calls
• Missed calls
• % Dropped calls
• Max ring time
• Active calls
• Available agents
• Agents logged on
• Calls waiting in queue
• Average queue time
• Longest call waiting