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Lyro AI AgentTidio

Resolve more customer questions with helpful AI that learns from your data, speaks like your best agents and really cares. So every customer can get the help they need.

Vendor

Vendor

Tidio

Company Website

Company Website

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Product details

Lyro AI Agent is Tidio’s advanced AI solution designed to transform customer service by combining automation with trust and personalization. Built to align with your brand voice and powered by your verified content, Lyro ensures every response is accurate, helpful, and human-like. With strong guardrails, seamless integrations, and real-time monitoring, Lyro helps businesses resolve more customer questions, reduce costs, and improve satisfaction—all without replacing human agents.

Features

  • Brand-Aligned Responses: Lyro uses only your content and guidance, ensuring every interaction is on script and on brand.
  • Guardrails for Accuracy: Unlike other AI agents, Lyro never makes things up. Responses are based on your verified knowledge base.
  • Flexible Handoffs: Set escalation rules for sensitive topics or high-value customers and step in anytime during a conversation.
  • Real-Time Monitoring: Track conversations live and intervene when needed for complete control.
  • Performance Insights: Access resolution rates, CSAT scores, and conversation patterns to refine Lyro’s effectiveness.
  • Easy Onboarding: Add Lyro to your website in a few clicks without technical knowledge.
  • Continuous Learning: Improve Lyro’s performance by reviewing chats, adding missing knowledge, and integrating external systems.
  • Cost Efficiency: Pay as little as $0.50 per conversation with unlimited replies per chat.
  • Seamless Integrations: Connect Lyro with Zendesk, Intercom, Salesforce, and 20+ platforms without migration.
  • Secure by Design: Built on trustworthy AI models with strong data protection measures.

Benefits

  • Higher Resolution Rates: Achieve up to 67% resolution rate—the highest in the industry—with a money-back guarantee if rates don’t reach 50%.
  • Reduced Response Times: Cut average response time by up to 97%, improving customer satisfaction and loyalty.
  • Cost Savings: Save thousands annually by automating repetitive tasks and reducing agent workload.
  • Improved Customer Experience: Deliver fast, accurate, and caring responses that strengthen trust.
  • Scalable Automation: Handle multiple questions in one chat without extra costs, making Lyro ideal for growing businesses.
  • Team Empowerment: Free agents from low-value tasks so they can focus on complex cases and priority customers.