Omnichannel Contact Center Built for Microsoft Teams

Intelligent Task Routing with extensive live and historical reporting.

How_ Luware Nimbus _works 

Your business isn't generic, so your contact center shouldn't be either. Luware Nimbus offers a flexible and modular licensing structure that allows you to customize Luware Nimbus to meet your unique needs.

How you _benefit _from Luware Nimbus

Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. 

One unified platform

Break down communication silos with a single platform providing a 360° view of every customer interaction, from initial contact to resolution.  

Certified for MS Teams

As a Microsoft-certified platform, Luware Nimbus deeply integrates with MS Teams, optimizing communication and collaboration.  

Effortless integrations

Seamlessly integrate with your existing ecosystem, connecting to CRM and ticketing systems via Power Automate in minutes.  

Secure & reliable

With SOC2 Type II, ISO27001, and M365 certifications, Luware Nimbus guarantees a 99.99% availability and 24/7 support.

Features you will love

Unify collaboration, communication, and customer service within the familiar Microsoft Teams environment.

Drag-And-Drop Workflow Editor

Quickly create and customize efficient workflows.

Intelligent Routing

Route calls and tasks to the most qualified agent based on agent skills, caller priority, or custom parameters such as country code.

Live and Historical Analytics

Detailed analytics on call volume, presence status, and workload for your agents and service lines.

Avoid Misconduct

Empower your organization to proactively identify misconduct and ensure compliance.

Omnichannel

With an omnichannel contact center, you can meet customers where they are, whether it's a phone call, live chat, email and social media. Ensure consistent support and build stronger customer relationships.

Ease in and scale up 

Start with simple use cases and move to more complex ones as you scale your contact center.

Advanced Routing

Ideal for organizations that want to route calls and tasks to specialized teams, such as Sales or HR, and require enhanced call reporting.

Enterprise Routing

Ideal for organizations that want to create efficient end-to-end processes through intelligent routing, automation, and enhanced call reporting.

Contact Center

Ideal for customer service orientated teams that need to route calls to the most appropriate agent and require advanced tools and reporting.

Seamless integration with Microsoft Teams and the rest of your technology stack

With Luware Nimbus, you can integrate and manage your contact center and all your favorite business applications and tools within the familiar Microsoft Teams environment.    The Luware Nimbus Power Automate connector allows you to integrate third-party applications and automate processes between applications to create end-to-end processes that increase efficiency.