Elevate conversational experiences and instantly boost sales with Live Chat.

Make human connections with website visitors in real-time to drive sales, deliver exceptional customer support, and create personalized experiences.

Live Chat enables you to personalize buying journeys with a human touch. Integrated into CoreMedia’s Engagement Cloud, this solution empowers your agents to directly engage with customers and prospects on your website, while having access to real-time customer data, to effectively address inquiries and close more deals on a single interface. Use the power of segmentation intelligence to decide where, when and to whom to present the channel for maximized ROI.

Features

• **Turn customer data into personalized interactions: **Enable your contact center agents with powerful customer information and allow them to transform your customers into brand ambassadors by providing even more customized experiences.
• **Tailored help at the moment of intent: **Start meaningful conversations with visitors that need extra support to complete their buying journey or answer their questions. Quickly respond to their questions and fix their issues for unparalleled conversions and customer satisfaction.
• **Increased customer satisfaction: **Enhance customer satisfaction by offering efficient, real-time support, eliminating the need for customers to contact your business via phone or email.
• **Improved conversion rates: **Boost your sales results with instant assistance. By providing necessary guidance directly during navigation, it’s easier to avoid cart abandonment and close more deals.