Personal. Personalised.

Understanding clients made better.

The smart, convenient way to accelerate better relationships

When it comes to building relationships, or granting loans, understanding the customer lies at the heart of it. This is where VideoPD (Video Personal Discussion) comes in. Helping you understand customers better by obtaining all necessary information in detail. Video PD enables distanced yet smooth personal discussions before sanctioning a financial product or make recommendations.

Smooth, seamless, AI-assisted video discussions

When used as a tool in the lending process, VideoPD also increases accuracy in screening and monitoring potential borrowers. And by virtue of being remote, VideoPD is highly convenient for bank staff as well as customers. It saves time, effort and money for all concerned.

Convenient

Schedule calls as per customer’s requirements

Increases accuracy, Reduces fraud

Location of customer cross-checked with the documents uploaded to prevent forgery

Personalised templates

Expert discussion templates designed exclusively based on borrower dynamics

Faster decisions

Customization of workflow for reduced turnaround time and faster decisions

Everything you need to make video conversations easy and effective

• AI facilitates video call for personal loan discussions
• Authentication of documents in real-time with the ones uploaded while discussion is ongoing
• Smart Conversation through questions prompted on the screen of the loan officer via the AI/ML configured
• Cross-checking of customer location with the documents uploaded
• End-to-end encryption, and protected from any interruptions for a highly secure communication mode
• Anti-spoof detection, location tracking and face matching
• Geo-fencing-based data mapping to help formulate better policy
• Configurable question sets of products and categories i.e. customizable as per bank’s needs

State-of-the-art building blocks for better decisions

Video Forensics

All video calls over VideoPD are well secured and checked for any spoofs or external hindrances. Verification, as per the set standards, of the video quality is also made. Such videos are recorded and stored with the entity for any further reference.

Smart Conversations

Smart conversations are enabled via AI/ML. This facilitates questions to be asked to the client during the call to check for the sanity and also the liveliness of the video. Banks and officers can choose to configure these questions as per their products and the nature of the loan viz. personal or business. These questions are customizable and can be made as per the bank’s requirements.