Models include:

• XO GPT – Paraphrasing Model (Query & Input): Expand user queries based on conversational context for improved NLP accuracy.
• XO GPT – Paraphrasing Model (Response Rephrasing): Provide more empathetic and contextual responses to end users. Reprehase responses based on user emotion and context.
• XO GPT – Summarization Model: Create conversation summaries of interactions between virtual assistants, users and human agents.
• XO GPT – Answer Generation Model: Generate answers to end-user questions based on retrieved content.

Key Features

Pick your own model

Pick your own model Choose your own language model from popular third parties, bring your own model, or use Kore AI’s fine-tuned XO GPT model.

• Go with the crowd: Use out-of-the-box integrations with popular commercial LLM providers such as OpenAI or Anthropic.
• Go custom: Bring your own custom built LLM into XO Automation.
• Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore AI.

Privacy Controls

Be private Feel safe you have control over your data through a model that is built into Kore AI’s platform.

• Keep your data: Retain data with models hosted on the XO Platform.
• Stay in house: Keep all your data in house with on-premises customers.
• Stay in control: Know more about model performance with increased oversight.

Accuracy Controls

Stay true Improve accuracy with more control over hallucinations and staying on topic.

• Stay in your lane: Maintain accuracy through improved control over out-of-domain questions.
• Stay aligned: Ensure responses represent your company by aligning with business ontology.
• Stay compliant: Maintain compliance through robust guardrails.