Key Features

ASR/TTS Engine Integration

Listen better Integrate with popular ASR/TTS engines such as Google Cloud, Azure and Nuance or IVR providers such as Genesys, Avaya and Cisco.

• Speak up: Use popular Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) engines to interface with customers.
• Make the call: Manage outbound and inbound calls using Kore AI’s Voice Gateway.
• Make the connection: Connect with your existing IVR systems.

Predefined Voices

Talk how you want Choose from predefined voices and customize across genders, accents and phonetics to align with your brand identity.

• Talk to me: Speak to your customers with more than 60 voice styles.
• peak up: Help customers understand you in their dialect based on the geographic location.
• Practice speaking: Preview voice using sample text before exposing IVA to customers.

Voice Biometrics

Make your voice your password Authenticate your customers with voice biometric providers such as Nuance Gatekeeper.

• Maintain control: Define the way your third-party system integration is authenticated.
• Tell all: Enable Voice Authentication, Authorization, Enrollment, and Unenrollment with Nuance Gatekeeper.
• Use an automated gatekeeper: Avoid wasting costly time with authenticating with human agents by using an IVA.