Facts

Always-On Digital Associate Enlist a pre-built virtual assistant, available 24/7 to guide customers through their shopping journey.

Contextual Human-like Responses Deliver a truly guided shopping experience that utilizes generative AI to get customers to the products they need, faster.

Enable Contact Center Agents Alleviate contact center strain through a self-service solution while also enabling your agents with our agent-focused virtual assistant.

CX Use Cases

Always-On Digital Associate Enlist a pre-built virtual assistant, available 24/7 to guide customers through their shopping journey.

• Reduce Cart Abandonment Rates: Interact with your customers to answer any lingering questions they might have before purchase.
• Increase Revenue Opportunities: Delight customers through an end-to-end shopping solution and drive more sales for your business.

SX Use Cases

Next-Gen Product Search with Generative AI Deliver a truly guided shopping experience that utilizes generative AI to get customers to the products they need, faster.

• Integrated Retrieval Augmented Generation (RAG): Uses RAG fusion to generate content from desperate company assets.
• Serve All customers: Use diverse prompt templates for multilingual and personalized answers
• Reduce query latency: and associated costs with advanced caching mechanisms

AX Use Cases

Enable Contact Center Agents with Contextual Info Alleviate contact center strain through a self-service solution while also enabling your agents with our agent-focused virtual assistant.

• Decrease Operational Costs: Reduce the cost of your contact center operations by reducing call volume and creating faster resolution times.
• Boost Agent Efficiency: Remove mundane, repetitive tasks through self-service and enable agents to focus on critical customer interactions.

Features

Digital Shopping Experience A Better Buying Experience Deliver a more personalized shopping experience to customers.

Order Management Fulfillment Made Easy Tracking, returns, and in-home installations – all automated, available 24×7.

In-Store (Customers) Delight at the Push of a Button Whether customers are shopping in-store or calling in – give them next-gen support.

In-Store (Employees) Instant Information Access Enable your frontline with crucial information available instantly.

Specialty & Loyalty Services Custom Orders & Rewards Seamlessly support more complex inquiries and reward program management.