Key Features

Third-party Data Access

Know your customer Gather and retain customer information from popular ticketing and transaction systems such as Zendesk or Salesforce.

• Stay in touch: Integrate with more than 20 third party systems including Salesforce and Zendesk.
• Connect fast: Save time by installing out-of-the-box tasks with pre-built action templates.
• Maintain control: Define the way your third-party system integration is authenticated.

Human Agent Handoff

Be human Enable handoff from IVAs to human agents to the Contact Center as a Service (CCaaS) of your choice such as Genesys or NICE, including Kore AI’s own CCaaS.

• Make the connection: Hand-off IVA conversations to human agents through more than 15 Agent Desktop integrations.
• Talk to an expert: Assign specific skilled human agents based on customer needs.
• Stay on topic: Preserve context from IVA to human agent.

Open Architecture

Be open Connect with any system of your choice using the XO Automation’s open architecture, be it popular applications with or custom applications.

• Don’t change: Integrate XO IVAs with your existing systems across channels and data sources using our BotKit SDK.
• Go custom: Create customer conversational flows by injecting custom business logic built on XO using webhooks.
• Listen in more ways: Understand your customer goals better through connecting with Natural Language Understanding (NLU) engines.