Facts

Streamline Entire Workflows for IT Help Desks Enlist a pre-built virtual assistant, available 24/7 to guide employees through their relevant IT workflows.

Gen AI-Powered Search Capabilities Provide employees with the ability to self-discover answers per their IT needs. IT Assist searches across all your disparate systems and delivers contextually relevant answers in real-time. 

Contact Center Management Improve vendor and employee experiences when dialing into the contact center with a superior AI-native solution.

EX Use Cases

Streamline Entire Workflows for IT Help Desks Enlist a pre-built virtual assistant, available 24/7 to guide employees through relevant IT workflows.

• Boost Employee Efficiency: Provide self-serve capabilities so employees can get immediate answers and resolve common IT challenges themselves.
• Automate IT Workflows End-to-End: Directly integrate with endpoint remediation systems and multiple back-end systems to enable instant resolutions to common IT problems. 

SX Use Cases

Gen AI-Powered Search Capabilities Provide employees with the ability to self-discover answers per their IT needs. IT Assist searches across all your disparate systems and delivers contextually relevant answers in real-time.

• Decrease Operational Costs: Reduce the cost of your IT operations by reducing your ticket volume and increasing your ticket resolution time.
• Increase IT Help Desk Effectiveness: Equip agents with contextual information at the outset of a call, provide live coaching and suggested responses, and automate tedious workflows like post-call summarization. 

AX Use Cases

Contact Center Management Improve vendor and employee experiences when dialing into the contact center with a superior AI-native solution.

• 24×7 Support on Digital and Voice: Available multilingually across 40+ channels to ensure your employees receive uninterrupted service wherever and whenever they need it.
• Boost Agent Efficiency: Enable agents to spend more time with customers by automating workflows and providing contextual insights in real-time.

Features

Ticket & Incident Management Ticketing Made Easy Expedite the ticket and incident submission process to delight your employees.

Requests & Manager Actions End-to-End Request Management Submit device requests seamlessly with one-click actions for managers.

Information Search & Password Reset Answers and Password Resets Automate password resets and knowledge base searches powered by Generative AI.

Notifications & Outage Alerts Configurable Alerts Deliver critical alerts to employees and managers.