Key Features

LLM Insights

Stay informed Gauge how well your language models are understanding why customers are reaching out to you.

• Keep up with your customer: Identify popular intents to stay ahead of customer needs.
• Go with the flow: Understand the conversation journey through entry, flow and exit behaviors.
• Get it done: Track task execution behavior of your IVA.

Conversation Monitoring

Monitor conversations Improve customer experience by ensuring accurate responses and improving IVA containment.

• Learn from your mistakes: Gain insights into failed tasks with utterances leading to failure to improve training
• Get feedback: Collect feedback through survey results from customer responses.
• Stop the cycle: Learn about unique and returning customers to the IVA to anticipate needs.

Business Metric Visibility

Track business metrics Discover business specific insights to help identify areas that can improve company performance.

• Take a pulse: Gauge how your customers feel about your service through CSAT surveys.
• See what’s trendy: Identify popular requests to streamline important customer inquiries.
• Contain costs: Understand cost savings through automation by substituting human agents with IVAs through containment insights.