Facts

Spend More Time in Patient and Member Care Automate repeatable, patient-facing interactions including appointment management, symptom checking, and revenue cycle stages.

Contextual Human-like Responses Engage patients and members with exceptionally natural conversational responses. Control and customize the answer retrieval process to handle sophisticated scenarios.

Contact Center Management Improve satisfaction rates by providing patients, caregivers, and members instant access to the information they need.

CX Use Cases

Spend More Time in Patient and Member Care Automate repeatable, patient-facing interactions including appointment management, symptom checking, and revenue cycle stages.

• Reduce Operational Costs: Automate customer touchpoints through digital and voice automation.
• Automate Revenue Cycle Stages: Streamline patient access to relevant information to expedite the entire revenue cycle.

SX Use Cases

Contextual Human-like Responses Engage patients and members with exceptionally natural conversational responses. Control and customize the answer retrieval process to handle sophisticated scenarios.

• Optimize LLM performance: with complete control over parameter configuration
• Serve All customers: Use diverse prompt templates for multilingual and personalized answers
• Reduce query latency: and associated costs with advanced caching mechanisms

AX Use Cases

Contact Center Management Improve satisfaction rates by providing patients, caregivers, and members instant access to the information they need.

• 24×7 Support on Digital and Voice: Available on 40+ channels and in 100+ languages to ensure your patients have support whenever they need it.
• Boost Agent Efficiency: Enable agents to spend more time with customers by automating workflows and providing contextual insights in real-time.

Features

Appointment Management Expedite Patient Journeys Scheduling, Updating, and Canceling Appointments

Benefits Management Automate Routine Policy Inquiries Review and Confirm Key Policy Information to Ensure Care

Care Management Critical Care Information Task Automation and Smarter Insights for Your Care Teams

Patient & Prescription Management Better Healthcare Outcomes Pre-Care Check-In, Test Results, and Prescription Notifications

Provider Management Intuitive Provider Enablement Care Coordination, Resourcing, and Onboarding for Providers

Revenue Cycle Management Faster Payment Processing Payment Details, Due Dates, Estimates and Status for Patients/Members

Payer Management Educate and Enable Members Health Plan Enrollments, Product Information, and Plan Payments