Key Features

No-code Building Tool

Scale your IVAs across use cases Modify your designs from simple conversations to highly complex transactions using node grouping.

• Get time back: Save time with pre-built templates and components.
• Don’t reinvent the wheel: Automatically extract popular intents from previous user conversations with intent discovery.
• Work across teams: Collaborate between developers and business users to create tailored omnichannel experiences using comments, notes and bookmarks.

Omnichannel Capabilities

Stay connected Connect with popular third-party applications with no-code deployments.

• Rinse and repeat: Create reusable flows across multiple third-party channels.
• Continue the conversation: Enable IVAs to handoff to human agents for high touch customers while preserving context.
• Stay true to form: Present forms and surveys with pre-made templates across channels.

Generative AI Co-pilot

Make conversations easy Use generative AI to build conversation flows while maintaining full control.

• Create faster: Optimize development through automatically generated conversation journeys.
• Try before you buy: Test case suggestions to simulate end user behavior before publishing.
• Train like a champ: Generate a list of suggested training utterances eliminating manual creation.

Collaboration tools

Collaborate and Keep Track Create comments, notes and bookmarks to collaborate and keep track of your work.

• Speak up: Keep others looped in the design process with comments.
• Take note: Remember ideas and action items by taking notes for specific areas on the flow.
• Keep Track: Never forget where you left off or navigate quickly to key areas with bookmarks.