Analytics & Insights makes it easy to understand and use the information from customer chats. It helps businesses get better at talking to customers by figuring out what works and what doesn’t.
Vendor
Kore.AI
Company Website
Key Features
Deep Insights
Make smarter decisions with Advanced AI Analysis Conversational Insights by Kore.ai offers analytics for AI-driven chat interactions. It focuses on identifying user behavior trends, optimizing chatbot responses, and improving customer engagement through data-driven insights derived from AI conversations.
- Conversational Insights
- NLP Insights
- Conversations History
- Conversation Flows
Convenient Dashboards
Transform analytics with custom dashboards Pre-built dashboards offer invaluable insights to use in decision-making processes. They provide a clear visualization of key performance indicators, enabling efficient tracking of customer interactions and trends, essential for improving customer service and operational efficiency.
- Conversations Dashboard
- Users Dashboard
- Performance Dashboard
- Custom Dashboards