Knowlarity's IVR Solutions provide a cloud-based platform designed to automate customer interactions, streamline call management, and improve operational efficiency for businesses of all sizes.

Key Features

Multi-level IVR Automate and customize customer interactions.

• Offer multiple menu options
• Route calls to appropriate agents

Call Routing Efficiently manage incoming calls.

• Route calls to available agents
• Reduce customer wait times

Call Recording Maintain quality standards.

• Record inbound and outbound calls
• Listen to calls later for quality assurance

Concurrent Calls Maximize agent efficiency.

• Handle unlimited concurrent calls

Multi-lingual Support Customize customer interactions.

• Automated IVR messages in multiple languages

24x7 Customer Support Provide uninterrupted support.

• Record messages for instant query resolution

Benefits

Enhanced Customer Experience Improve customer satisfaction and loyalty.

• Personalized call routing
• Real-time data insights

Operational Efficiency Boost agent performance and efficiency.

• Real-time call monitoring
• Seamless CRM integration

Cost-Effective Solution Minimize investment and operational costs.

• No infrastructure requirement
• Comprehensive call management capabilities