iVision Wallboards provides a clear overview of contact center performance, sharing information with team members to improve engagement and encourage better work. Agents can compare their performance to peer benchmarks and track progress towards their goals. The software offers 360-degree data visualization with next-gen real-time and historical reporting, enabling informed business decisions. Its BI-enabled features allow users to drill down data fields and work with parameterized reports for effective data analysis and monitoring. iVision Wallboards also includes gamified designs to motivate agents and drive on-the-job learning, along with intuitive, visually impressive, and mobile-friendly designs. A smart notification engine manages threshold violations through real-time alerts via MS Teams, Email, SMS, and more. The software supports digital signage for internal employees, visual seat plans for supervisors to track agent statuses, and seamless customization with a no-code, drag-and-drop designer studio. It integrates with contact center systems, CRMs, and other business applications, empowering agents with a unified view of KPIs and metrics. iVision Wallboards aims to reduce AHT and enhance FCR, helping agents handle calls better and giving customers faster resolution of their issues.

Features & Benefits

• 360-degree Data Visualization
  • Offers next-gen real-time & historical reporting for informed business decisions.
• BI-enabled Smart Monitoring
  • Turns data into valuable insights with drill-down data fields and parameterized reports.
• Gamified Wallboard Designs
  • Drives agents to do better by gamifying the experience to motivate agents and drive on-the-job learning.
• Interactive designs
  • Provides intuitive, visually impressive, and mobile-friendly wallboard designs with 50+ ready-to-use design templates.
• Smart Notification Engine
  • Manages threshold violations smartly through real-time audio/video alerts powered by a smart notification engine.
• Intuitive Digital Signage
  • Improves efficiency and productivity by providing digital signage in real-time to all internal employees.
• Visual Seat Plans
  • Empowers supervisors with an overall view of the entire contact center seats and helps the track agents’ statuses.
• Seamless Customization
  • Allows users to create their own unique wallboard template or customize sample designs seamlessly leveraging the no-code, drag-and-drop designer studio.
• Out-of-the-Box Integration
  • Displays data from contact center systems, CRMs, and other business applications to empower agents with a unified view of KPIs and metrics.
• Easy to Install, Configure, and Manage
  • Designed for ease of use with serverless cloud deployment, secure on-prem deployment, no coding required, and easy customization.