IntouchSurvey® by Intouch Insight is a powerful survey software platform designed to help businesses collect and act on customer feedback in real time. It enables organizations to create branded, mobile-friendly surveys that can be deployed across multiple channels, providing actionable insights to improve customer experience and operational performance.

Features

• Branded Surveys: Customize surveys to reflect your brand identity and deliver a consistent customer experience.
• Multi-Channel Distribution: Deploy surveys via email, SMS, QR codes, kiosks, and web links to reach customers wherever they are.
• Mobile-Friendly Design: Surveys are optimized for mobile devices, ensuring high response rates and user engagement.
• Real-Time Feedback: Collect and analyze responses instantly to identify trends and address issues promptly.
• Custom Reporting: Generate tailored reports with filters, charts, and graphs to visualize key metrics.
• Role-Based Access: Control who sees what data with customizable user permissions.
• Automated Alerts: Receive notifications for specific responses or thresholds to take immediate action.
• Data Integration: Combine survey data with other CX tools within the IntouchCX™ Platform for a holistic view.
• Offline Mode: Conduct surveys without internet access and sync data when reconnected.
• Multilingual Support: Create surveys in multiple languages to reach diverse customer bases.

Benefits

• Boost Customer Engagement: Reach customers through their preferred channels with intuitive, branded surveys.
• Improve Customer Experience: Use real-time insights to make informed decisions and enhance service delivery.
• Increase Response Rates: Mobile-optimized and accessible surveys encourage more participation.
• Drive Operational Improvements: Identify service gaps and training needs through detailed feedback.
• Ensure Accountability: Track and manage follow-up actions based on customer responses.
• Scalable for Any Business: Suitable for organizations of all sizes and industries.
• Seamless Integration: Works in tandem with other Intouch Insight tools for a unified CX strategy.