Interactive Voice Response (IVR)

Livecom Interactive Voice Response (IVR) is a multi-tenant solution capable of scaling from a single connection to 5,000 lines or more, enabling efficient and intelligent customer engagement. It equips businesses with the ability to quickly assess and resolve incoming queries, driving customer satisfaction and loyalty.

Moreover, Livecom IVR can provide callers with information via pre-recorded audio. As such, depending on the circumstances, callers may not need to wait for company representatives to take their calls. The Livecom IVR solution is part of the Livecom Service Delivery platform. It’s web-based, API-accessible, and easy to integrate into your existing systems and processes.

It is used by companies around the globe and can accommodate a variety of languages. It can also assist with customer balance inquiries, service top-ups, frequently asked questions, other general transactions and much more. It can even transfer callers to the correct departments to address their queries.

Features

• Custom Call Flows: Design personalized call paths to suit your business needs.
• Multi-Language Support: Serve customers in their preferred language for better engagement.
• Data Collection: Gather caller input via keypad or voice for faster service.
• CRM Integration: Sync caller data with your CRM for seamless follow-up.
• 24/7 Availability: Provide consistent service even outside business hours.