Exotel provides cloud telephony solutions with integrations to simplify customer communication and improve productivity.

Key Features

Click to Call Allows customers to connect with agents directly from the website.

• Connects customers instantly
• Enhances customer engagement

Call Recording Monitors calls for better business decisions.

• Training agents
• Resolving customer disputes

IVR (Interactive Voice Response) Provides a seamless experience for customers.

• Customizable prompts
• Professional sound

Call Tracking & Analytics Tracks and analyzes call data.

• Detailed campaign analytics
• Status of calls and SMS

Pop-up on Incoming Calls Displays customer history during calls.

• Name and phone number
• Call history

Benefits

Efficiency Streamlines customer communication.

• Reduces manual dialing
• Automates call handling

Visibility Improves tracking and analytics.

• Consolidates data
• Enhances agent productivity

Personalization Personalizes communication with customers.

• Access to customer data
• Real-time alerts