Kapture Insights is an AI-first customer intelligence platform that analyzes every call, chat, email, and survey. AI Agents audit the quality of each interaction, distilling noise into a crystal-clear action plan so teams can fix issues quickly, leaders can watch wins unfold in real time, and customers feel heard without gaps.

AI-driven automation provides always-on quality audits, conversation intelligence, and VoC surveys to track sentiment and compliance. Issues surface the moment they appear, enabling rapid coaching, proactive outreach, and data-driven improvements across product, CX, and operations.

Built for enterprise, the platform includes SOC-2, GDPR, ISO-27001 compliance and flexible roles, permissions, and vertical data models that mirror an organization. It supports a no-code approach to building AI Agents—define purpose, train data, choose models, test, deploy, and monitor—so teams scale quickly without heavy IT lift.

The Insights suite reports tangible outcomes: 100% audit coverage across all interactions, faster feedback-to-fix (3×), hundreds of millions of monthly interactions (300M+), and faster ramp-up (50%). A unified API and integrations keep insights in the tools teams work in, while GenAI surveys and conversation intelligence surface opportunities for growth.

Features & Benefits

• 100 % AI QA Coverage: Every voice, chat, email, and social DM is scored seconds after it ends, replacing random sampling.
• Real-Time Skill Coaching: Performance dashboards pinpoint gaps and push bite-sized lessons into the agent console.
• Root-Cause Analytics: AI clusters recurring themes and maps them to products or processes, so issues are solved at the source.
• ZTs & Compliance Alerts: Instant warnings on policy slips enable timely interventions before escalation.
• Multilingual: Analyzes conversations across multiple languages and accents out of the box.
• Open API & Integrations: Plug-and-play integrations sync data with CRMs, support stacks, and BI tools.
• GenAI Surveys: Hyper-targeted surveys auto-translate and score emotion in real time.
• Conversation Intelligence: Transcribes, sentiment-tags, and clusters conversations to reveal friction and opportunities.