Grow your business and reach over 70 million users in Vietnam with Zalo

Make your business an intrinsic part of the Vietnamese lifestyle with Zalo. Leverage Vietnam’s premier messaging app to send time-sensitive notifications, OTPs, personalized reminders and transactional messages over API or Infobip Broadcast.

Convert customers with high deliverability and open rates

Engage with your Vietnamese customers in a localized, budget-friendly manner with over our cutting-edge platform and benefit from an omnichannel failover over SMS, Email, Voice, Viber and Apple Messages for Business.

Create or change user account status

• Send OTP code to customers who create new accounts
• Confirm change of account credentials like passwords
• Verify accounts and transactions

Confirm or update transaction information

• Send order confirmations, booking success or failure notifications
• Provide transaction confirmation or status
• Confirm service registration
• Confirm event registration
• Update status to trial products and services
• Send payment and appointment schedules
• Notify on late payments or appointments
• Send order delivery updates

Support related services after the transaction

• Send delivery confirmations
• Notify on warranty activations
• Send periodic maintenance notices
• Send feedback surveys

Update the account information of your customers

• Confirm account creation
• Change account number
• Announce membership promotion
• Deliver account security warning
• Update account information changes
• Confirm of account creation status
• Confirm password change
• Notify on accumulating bonus points
• Warn on suspicious activity

Send updates on business, product, or service changes

• Notifications on system maintenance
• Send service policy changes
• Make holiday, service suspension or shutdown announcements
• Send product manuals, payment instructions
• Notice of change of registered event or service status
• Send product or service recommendations

Send after-sales notices to previously engaged customers

• Announce products/services coming soon
• Notify on products/services being discontinued
• Send promotions
• Send gift vouchers
• Send surveys